Turtle Creek Veterinary Medical Center will continue to closely monitor the situation and continue to work diligently to ensure the health and safety of our staff, clients and patients.  Veterinary hospitals are considered essential businesses, and we will remain OPEN during this time.

We are strong believers in preventative medicine, wellness, and safety of our clients, patients, and medical team. Our hospital already follows stringent protocols when it comes to cleaning and sanitizing, however, we have added additional disinfection and sanitation protocols which include, sanitizing all touch points multiple times during each business day.

Although we are open for business and are continuing to see patients, we are implementing the following guidelines in an effort to reduce the number of people inside of our hospital:

  • For scheduled appointments please check in with our Client Care team at our reception desk to be escorted to an exam room. 

  • Curbside service is available upon request.  If you prefer not to enter the building for your pet’s appointment, please let us know at the time of scheduling and we will be happy to accommodate.

  • If you need to pick up food, medications or other supplies, you are welcome to use our curbside service or enter the building for pickup.  Please call ahead for medications and supplies so that we can have them ready for you. Payment can be made digitally via our text to pay option, or we can process your payment upon arrival. 

  • If you are feeling ill, we ask that you have someone else bring your pet in. Please contact us prior to making these arrangements so that we may ensure that all proper authorizations have been implemented.

  • We are experiencing an extraordinary influx of patients needing care, which has resulted in scheduling challenges.  Please know that we are doing our very best to accommodate as many patients as possible while still providing excellent patient care and client service.  If you need to make changes to your pets scheduled appointment, please contact us as soon as possible so that we can ensure that our available times are utilized to help as many pets as possible. 

Our online pharmacy is available and offers home delivery for many of your pet’s needs, including prescription medications, food, supplements and more. Additional resources can be found on our website at Keep in mind, shipping can take several business days, therefore we encourage you to be proactive in ordering the items your pet may need.

At this time there is no evidence that companion animals, including pets, can spread COVID-19. Click here for the latest updates regarding pets and the coronavirus.  

Thank you so much for your continued patience and understanding as we navigate the situation together.

Remember: Keep calm and wash your paws and hands!

Warm regards,

The Doctors and Staff at Turtle Creek Veterinary Medical Center

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